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Service & Support

Here to support your business.

We service what we sell

At Thomas Catering Equipment we pride ourselves on quality technical service and support. Our qualified service teams, based in Ballarat and Warrnambool, are trained to service the products we sell.

Call our Service Help-Line for immediate assistance…


Technical Support

Ballarat (Free Call)

Warrnambool (Free Call)

Spare Parts

Thomas Catering Equipment has a large range of spare parts from all our major suppliers. We have developed a strong working relationship with our suppliers, manufacturers and importers. This means that our food industry clients receive the back-up service they need to keep their businesses operating.


Thomas catering offer more than simple curb-side delivery. The team at Thomas Catering Equipment not only deliver the equipment in a fast and timely manner, they also unpack, setup and install your new equipment for you, removing any packaging and rubbish on exit. If replacing an existing unit, our team will even remove and discard your old equipment.


We can assist with Finance options

The smart way to have all the commercial kitchen equipment you need.

If you’ve been in business a while, or you’re just starting out, the right finance can really assist your business by enabling you to have all the food service equipment you need right now, without having to make a large capital outlay.